Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. All orders are carefully packed to ensure your gear arrives in perfect condition. For large items like guitars, we use specialist instrument packaging.

We offer a 30-day return window on all purchases. If you’re not completely satisfied with your order, simply contact us and we’ll arrange a return or exchange. Items must be in their original condition and packaging. Custom orders and certain clearance items may not be eligible — check the product page for details.

Absolutely. Our showroom is open six days a week and every guitar on our floor is available to play. We encourage you to take your time, try different models, and ask our team for guidance. No appointment needed — just walk in.

Yes. We offer flexible installment options on orders over $300, so you can get the guitar you really want without having to compromise. Options are available at checkout. Approval is quick and there are no hidden fees.

Start by telling us your budget and the kind of music you love. That’s genuinely all we need to point you in the right direction. We carry beginner starter packs that include a guitar, amp, strap, picks, and a tuner — everything you need to go from zero to playing your first song. Our team is used to helping first-timers and there are no silly questions.

Yes, we do. Bring your guitar in-store and one of our team will assess it and make you a fair offer. We accept trade-ins against new purchases too, which is a great way to upgrade without spending as much. Condition, brand, and age all factor into the valuation.

The right guitar depends on three things: the music you want to play, how long you’ve been playing, and your budget. A beginner who loves acoustic folk has very different needs from an intermediate player into blues or metal. Our team will ask you a few simple questions and narrow it down quickly — we do this every day and genuinely enjoy it. You can also use the contact form on our site if you’d prefer advice before visiting.

Yes, we have an in-house technician who handles everything from basic setups and string changes to fret work, electronics repairs, and neck adjustments. A standard setup typically takes 3–5 business days. We recommend getting a new guitar set up before you start playing — it makes a bigger difference to playability than most people expect. Drop in or contact us to book.

📧 EMAIL ; SUPPORT@GUITARGEAR.SHOP

We do our best to offer competitive prices across our entire range. If you find the same product in stock at an authorized retailer for a lower price, bring it to our attention and we’ll do what we can to match it. We’d rather keep your business than lose it over a few dollars. Some exclusions apply on limited editions and bundle deals.

Yes, gift cards are available in-store and online in any denomination from $25 upward. They never expire and can be used across our full range of guitars, gear, and accessories. If you’re buying a gift for a guitarist and aren’t sure what to get, a gift card is always the safest bet — letting them choose is half the fun.